The way that your staff handled my daughter's funeral went above and beyond my expectations. The funeral director in charge of her services did a beautiful job with everything from beginning to end. Thank you from the bottom of my heart.
Exceptional customer service by the Kutis family and staff.
If I could give Kutis Funeral Home a negative star I would. We met with Kim Kutis to arrange my father's final arrangements. She was courteous when the meeting began. As the work began, she seemed disengaged at best. This morning I wake up to an error in the obituary. I called Kutis Funeral home to see what they were going to do about it. An hour elapsed and no one called me back. My sister, with everything else we have to do right now, had to drive up there. The obituaries are called in to the Post Dispatch which leads me to believe the error was on the part of Kutis Funeral Home. They did not post the time and location of the wake. So I was notified by a family member from out of town asking about the wake. If dealing with dead people is your business you have failed terribly!
We laid my grandmother to rest today and the staff was nothing but rude and rushed everything about it! Heard 2 of them talking bad about customers in the hall. Like it was a big joke they have no compassion for the family. Got to the grave site and was parking they guy driving the Hurst was yelling about how he can't get out then the other guy was saying rude things so I snapped on them. I will never lay anyone to rest in that place again. I could go on and on about the experience and all it does is get my blood boiling!
I've attended 2 viewing at Kutis in the past year! The staff here "incredible" in attention to our needs, they also had a designated area for food, family to sit down and quick to answer questions! Very clean, lots of parking and a large facility. Thanks
Kutis Funeral Home Inc is a US Funeral Home based in St Louis, Illinois. Kutis Funeral Home Inc is located at 5255 Lemay Ferry Rd, St. Louis, MO 63129, USA.
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