From start to finish I had a truly great experience. I am not going to say everything was perfect, the food took a little longer than I expected but when it arrived it was AWESOME! The staff was EXTREMELY helpful and noticeably put a lot of effort into everyone's experience. Had a great time starting on first floor and ending on second floor. Definitely would recommend. Oh call an UBER drinks are STRONG!
I would like to offer my thoughts and I hope it's taken in the spirit that it's intended, as honest, constructive feedback.
My first point is the decor. From all I've seen, the owner considers this to be a leading feature of the place. For me, it was underwhelming. I know, it's authentic this and whatever. I'm not the first person to say this so it might be worth having a fresh pair of eyes take a look. The bathroom was kind of like what I expect from a gas station.
I bought a Groupon or living social for this place, and it's never open. I think they may have gone out of business.
I wasn't going to post a public review, but... I sent them an email letting them know how dissatisfied I was and they basically told me my complaint was unfounded and that NYE is busy, so I should have been prepared for long waits. No, THEY should have been prepared. Tickets were sold months in advance!! How did they think one measly buffet and 2 bartenders per bar would be sufficient? Very disappointed!! I very rarely exercise my "right" as the customer to "always be right." So when I complained, I expected an explanation and an apology and maybe a drink voucher or something. Instead, they dismissed my complaint entirely.
You have a unique business and I wish you all the success.
New years was a disaster. No organzation. crazy lines. Bartenders who didn't know what was going on. And the worst was a buffet theta was totally out off food after a 45 minute wait. This place is an awesome building with the WORST MANAGEMENT I've seen. I've been to plenty of NYE events that are packed but this was more than that. It was just plain poorly run and management didn't seems to care at all. Never going again. Avoid.
The second was the service. In fine dining, the wait time is understood. This isn't fine dining. The service was slow and the staff indifferent. We had a long wait to place an order, a long wait to be checked on for drinks then a long wait to hear the status of our food.
Which brings me to my third point, the quality. I realize that they are serving bar food and, even grading on that curve, this was below average. It was bland and not worth the near hour to be served.
Lastly, this is just a personal note: I've worked in the restaurant industry for nearly 20 years. Criticism is hard to take and there are some people who aren't cut out to deal with negative feedback. Maybe take a step back and have someone else cover the social media for awhile. Coming across as argumentative or defensive, it will bite you in the rear. Every place will get some unflattering comments. Look at how some of the more successful places respond to that. Learn from them.
The Roaring Twenties Complex is a US Restaurant based in St Louis, Illinois. The Roaring Twenties Complex is located at 807 N 2nd St, St. Louis, MO 63102, USA.
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